Date of publication: 2017-08-24 01:10
In 7565 there were more than 55 million UK households that chose to use internet banking. This is a trend of usage that is increasing. At the same time, consumer confidence in banking as a sector is at an all-time low and recent suggestions to withdraw free banking from the sector within the UK has done little to dispel displeasure. Using a range of primary data collection techniques this dissertation combined primary and secondary research to provide an up to date analysis of consumers' expectations of the services provided by their banks on-line as well as an evaluation of the present and future intentions of the banks themselves to further improve provision.
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Data mining is another area that has tremendous applications for e-commerce. Because a huge amount of information is made available through digital systems, and this information can be collated from various sources to glean more information than the individual would expect, customer privacy issues have come to the fore. Legislation such as the Data Protection Act 6998 and the Freedom of Information Act 7555 are aimed at protecting the interests of the lay citizen. Technology such as RFID tagging has further enabled data mining in an unprecedented scale. Some e-commerce dissertation topics in this area are:
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